HentexCover - Returns Claims
Our policy is a 30 day return window with a refund of the purchase price of the cover, excluding shipping if you are unsatisfied with our product. The 30 day period begins on the date of invoice. Original invoice necessary as well as original packaging.
Refunds take 10-14 days to process.
If your product was purchased through Amazon, please follow Amazons return policy and procedures using your account.
With a Receipt:
If your Michaels purchase does not meet your satisfaction, it may be returned or exchanged at any Michaels location for full purchase amount. Refunds will be offered in the original method of payment for six months (180 days), except:
- Purchases made with a debit card will be refunded as cash.
- A Store Return Card will be issued for all purchases made using a gift card or gift receipt.
- Returns purchased with a check require a 10 day waiting period. Check purchases within 10 days may be refunded on Return Card.
- Online purchases made using PayPal will be refunded in cash.
- After six months, refunds will be issued on a Store Return Card for full purchase amount.
- All returns and exchanges must be new, unused and in original packaging, with exceptions for defective merchandise or products.
- Our policy also covers your online purchases that can be returned to any Michaels location or by following the online return instructions on the packing slip, some restrictions apply. In store purchases may not be returned online.
Return without Receipt:
Michaels will make every attempt to assist in locating a receipt by offering receipt look-up for purchases made with a credit, debit card, or rewards number. For receipts located, returns will follow the Return with Receipt method.
- For returns in which the receipt cannot be located, a valid photo ID (U.S., Canada or Mexico Driver’s License, U.S. state-issued ID, Canadian Provincial ID, Passport or U.S. Military ID.) must be presented by customer and will be recorded at the time of the return.
- Information from a customer ID will be retained in a secure database solely for purposes of refund authorization and fraud prevention.
- Refunds will be given at the item’s lowest price sold within the previous 90 days.
- Refunds will be in the form of a Store Return Card and/or merchandise exchange.
At this time we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.
Exceptions to General Return Policy:
- HentexCovers Products are returnable or exchangeable only if the packaging is unopened and a receipt is provided. Items damaged or deemed defective during the manufacturer’s warranty period must be returned directly to the manufacturer, except returns as required by law.
- Gift Cards and Prepaid Cards are not returnable or exchangeable, except where required by law. See Terms and Conditions for more information.
- Custom Framing orders may be reworked at the same store location within 14 days of pickup.
- Classes are refundable up to start date of class, in store only.
- Michaels reserves the right to limit returns or exchanges.